Privacy Policy

Free tools and the information you provide

Centri Group Inc. ("Centri," "we," or "us") provides the Centri website, MyPropane, and related applications. We are based in the United States and serve customers across North America. This policy explains how we collect and use personal information, including optional propane-pricing subscriptions and requests for free access to our generator-runtime tool.

State-level propane prices are available without an email signup. If you subscribe to pricing updates, we collect your email address and subscription selections. When you request generator-tool access, we collect your email address, the user type you select, and the selections associated with that request. No account is created.

• Propane pricing updates: The state you choose in the subscription form and your request for weekly pricing emails.
• Generator runtime: Your selected generator brand and size, fuel type, tank size, tank quantity, and tank level.

We use this information to provide access, understand your propane needs, improve our tools, and send relevant Centri updates and offers, subject to applicable requirements and your communication preferences. You can unsubscribe from marketing emails at any time.

Centri collects, processes, and stores these submissions. We also use analytics services to understand how our tools are used, as described below. The email address and user type entered in these forms are not included in the Learn-tool events we send to Google Analytics.

We remember completed generator-tool access in your browser using a completion flag, not your email address or the selections submitted with it. Changing or clearing your browser can cause that prompt to appear again. Browsing propane prices does not require this flag, and a pricing subscription does not store your email or state in browser storage.

Other information we collect

Depending on how you use our website and applications, we may also collect:

• Personal Information: Your name, email address, phone number, and other contact details when you register, make an inquiry, request support, or interact with our services.
• Usage Information: Your IP address, device type, operating system, app version, pages visited, and usage patterns to improve performance, troubleshoot issues, and understand how our services are used.
• Purchases: Order, billing, shipping, and transaction information needed to process a purchase. Payment details are processed by third-party commerce and payment providers.
• Information you submit: Messages and other details you choose to provide through our forms and applications.

How we use information

Your information may be used to:

• Provide, maintain, and improve our services and customer support.
• Communicate service information and relevant updates or offers, taking account of your preferences.
• Process orders, payments, and related customer requests.
• Understand interest in our products and how visitors engage with our website and tools.
• Protect our services, prevent misuse, and meet legal obligations.

Service providers and disclosures

We do not sell your personal information to third parties.

We use other companies to help operate our services. Information may be disclosed to:

• Service providers: Providers supporting hosting, storage, analytics, commerce, payment processing, customer support, and communications. These include Amazon Web Services for website API hosting and submission storage, Google for analytics and tag services, and Shopify for website commerce.
• Legal and security purposes: When required by law or legal process, or when necessary to protect rights, safety, and the security of our services.
• Business transfers: In connection with a merger, acquisition, financing, or sale of business assets, subject to applicable privacy requirements.

Website analytics and browser storage

We use Google Analytics to understand website engagement. On Learn pages, this includes page and section views, reading depth, link clicks, opened FAQs, video-embed visibility, selected price areas, and generator-calculator activity. Calculator events can include the selected generator and tank settings. Viewing a video embed is distinct from watching or completing a video.

Google Tag Manager manages analytics and advertising-measurement tags on our website. These technologies and embedded third-party content can use cookies or similar identifiers and process browser, device, network, and interaction information. We do not treat this information as anonymous simply because an event does not contain an email address. See Google's privacy policy for information about Google's practices.

You can use your browser's controls to manage cookies and site storage. Blocking these technologies may affect some features. The free-tool access flag remains until browser storage is cleared; clearing it does not delete a submission already stored by Centri. Browser controls and email unsubscribe choices serve different purposes.

Marketing emails and your choices

Centri sends marketing emails through our internal email system from support@centriconnect.com.

Every marketing email includes an unsubscribe link. You can opt out at any time using that link or by contacting support@centriconnect.com. You do not need to create an account to request an opt-out.

Completing a free-tool form does not reset an existing marketing opt-out. Unsubscribing does not remove your remembered free-tool access or prevent necessary communications about an order, service, or support request. A marketing opt-out is separate from a request to delete your information.

How long we keep information

We keep your free-tool email submission, user type, and associated state or generator selections for no more than 24 months from submission, then delete them from our lead records. You can request earlier deletion by contacting us.

Other records, such as purchases and customer-service records, have separate retention requirements. In determining their retention, we consider the type of information, our relationship with you, whether it is still needed to provide services or communicate with you, your privacy requests, and legal, security, and recordkeeping requirements. We may retain a limited record of an unsubscribe request to help prevent further marketing to that address.

You can contact us about retention or deletion of a specific submission. Browser storage, purchase records, and analytics information can have different retention periods.

Privacy requests

Depending on your location and applicable law, you may have rights to access, correct, obtain a copy of, or request deletion of personal information, and to object to or opt out of certain uses. Contact support@centriconnect.com to make a request or ask about the choices available to you. We may need to verify your identity before providing or changing personal information.

For a free-tool submission, tell us the email address used and the request you want to make; no app account is required. Existing app users can also review our account and data deletion instructions.

Data Security

We implement reasonable safeguards to protect information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage can be guaranteed to be completely secure.

Children's Privacy

Our services are not intended for children under 18, and we do not knowingly collect personal information from minors. If you believe a minor has submitted personal information without consent, please contact us.

Changes to This Policy

We may update this policy as our services and practices change. We will update the date above and provide additional notice when required. A policy update does not by itself override an existing marketing opt-out or any consent required for a new use of information.

Contact Us

Questions about this Policy may be sent to support@centriconnect.com.